Your Privacy

At ATSICHS Mackay we take your privacy very seriously.

We understand the importance of protecting your privacy and are committed to the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles.

We only collect, use or store your personal information in accordance with the requirements of privacy laws, and our policies and procedures.

Read our Privacy Policy on our website to find out more about our privacy and information handling practices. Our Privacy Policy explains what personal information we may collect and for what purposes we may collect it. It also describes how we collect, use and store your personal information and to whom your personal information may be disclosed to.

Managing your personal health information

Management of your personal health information is treated with the strictest confidence. It is the policy of all our clinics to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. Confidentiality Agreements are in place for all members of staff including visiting personnel to the clinic.

Third party consent

You are welcome to have a support person with you in your consultation.

We provide training for medical or nursing students. We will ask your permission for students to be present during your consultation.

Patient consent – National, State and Territory Reminder Systems

This Clinic participates in the National, State, Territory Reminder Systems. If you do not wish to participate please advise us   accordingly. You do have an option and this is noted on the bottom of your Patient Health Summary. i.e. Immunisations.

Results, recalls and reminders

Patients will need to make an appointment with their doctor or another doctor at this practice to obtain their results. Due to the “privacy act” we are unable to give this information out over the telephone. However, if these results are abnormal we will contact you.

Our Privacy Statement

We collect information from you for the primary purpose of providing quality health care. We require you to provide us with your personal details and full medical history so that we may properly assess, diagnose, treat and be proactive in your health care needs. These records are the property of the ATSICHS Mackay.

Can I get a copy of my records?

To obtain a copy of your medical records completion of a “transfer of records” form will require your signature. Our policy is to release the medical records to the Medical Centre that you will be transferring to. The doctor can authorize a copy of your records. If you require your records from your Doctor or wish to discuss these records this can through our internal policy and processes, please see the Clinic Team Leader.

Your rights

If you have a problem, we would like to hear about it. Please feel free to talk to your Doctor or any Staff member. You are welcome to write to us, use our electronic tablets, or contact the Practice Manager. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside the clinic, you may contact the Office of the Health Ombudsman.

Office of the Health Ombudsman

If you have a complaint about a health service provided to you, a family member, or someone in your care, you can lodge a complaint with the Office of the Health Ombudsman in a number of ways.

You can contact the Office of the Health Ombudsman in a number of ways:

Online: Fill in and submit the online health service complaint form at

Email: Fill in a health service complaint form and email it to:

Write: Fill in a health service complaint form and post it to us at: PO Box 13281, George Street Mackay Qld 4003

Call: 133 OHO (133 646), Monday to Friday 9am to 5pm

Privacy Policy